Refund policy

30-day Satisfaction Guarantee

You can cancel your order without giving any reason within 30 days from receiving the product.

If you cancel, we’ll refund the full purchase price and – if you paid it in advance – the lowest standard shipping cost. We’ll do this immediately, but no later than 14 days from when we learn about your cancellation, using the original payment method.

We also offer a voluntary 30-day satisfaction guarantee: if you don’t like the product, send it back to us within 30 days of delivery and we’ll refund the purchase price, no questions asked. You pay the cost of sending it back.

Did a damaged package arrive?

If your order arrived damaged, please write to us at support@andwetalk.com and we'll help you.

Got a question?

If you get stuck with anything related to the return process, reach out to us at support@andwetalk.com.

Right of Withdrawal

If you didn't receive proper information about your right of withdrawal, the withdrawal deadline is extended by 12 months.

In case of withdrawal, we will refund the purchase price and the shipping fee (up to the cost of our cheapest standard delivery) within 14 days, using your original payment method.

The direct cost of returning the product is your responsibility, unless we have agreed to cover this cost.

If you used the product beyond what is necessary to try it out, you are responsible for any resulting decrease in value.

You can also withdraw online: with the Withdraw from contract here function, always available in the footer of the website, you can submit your withdrawal electronically, and you will immediately receive an email confirmation of its content and of the date and time it was sent.

Warranty Rights

If the product is defective, you are entitled to warranty rights under the Civil Code.

You can choose from the following options:

  • you can request the repair of the product
  • you can request the replacement of the product
  • you can claim a price reduction
  • you can withdraw from the contract

Model withdrawal form

If you want to withdraw from the contract, you can fill in this form and send it back to us by post or email. You don’t have to use it: any clear statement is enough.

(complete and return this form only if you wish to withdraw from the contract)

– To:

  • Name: Dream Lab Kft
  • Registered seat / postal address: 1025 Budapest, Csatárka u. 80., Hungary
  • EU VAT number: HU14459641
  • Company registration number: 01-09-904756
  • Registry court: Fővárosi Törvényszék Cégbírósága
  • Represented by (managing director): Pfaff András Attila
  • Email: support@andwetalk.com

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate.